Privacy

Promethyx Technologies ("we") provides business phone service. This page explains what personal information we collect, why, and your choices. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• Account details: company name, contact names, email addresses, phone numbers and service addresses.
• Service records: call and text records (numbers, times, durations) needed to deliver service, bill you and meet our legal obligations.
• Billing records: invoices and payments. Card and bank details are entered on our payment processor's secure page; we keep only a masked description such as "Visa ending 4242".
• Website and members area: the information you submit in forms, and security logs such as sign-in times and IP addresses.

How we use it

To set up and run your service, register 911 addresses, bill you, answer support requests, keep our systems secure, and meet legal requirements. We do not sell personal information.

Who we share it with

Only service providers who help us deliver the service, such as our telecommunications carrier, cloud hosting provider, email provider and payment processor, and only as needed. 911 call information is shared with emergency services. We may disclose information when required by law.

Where it's stored

Our phone, billing and members systems are hosted in Canada. Some service providers, such as our payment processor and email provider, may process information outside Canada.

How long we keep it

As long as you are a customer, then as long as required for tax, accounting and legal purposes.

Your choices

You can ask to see or correct the personal information we hold about you, or ask questions about this policy, by writing to our privacy officer at privacy@promethyx.ca. Report spam or misuse of our numbers to abuse@promethyx.ca.