Service terms

These terms apply to business phone service from Promethyx Technologies ("Promethyx", "we") to the organization that orders it ("you"). By ordering, you agree to them.

The service

We provide the services you order: phone system extensions, phone numbers, 911 service, the Promethyx Phone app and any add-ons. We set the service up after your order and tell you when it is live.

Billing and payment

• Monthly services are billed in advance each month, starting on the day your service goes live. Usage, such as calling beyond what's included, is billed in arrears.
• Changes during a month are prorated on your next invoice.
• Prices are in Canadian dollars and exclude tax. We will give you at least 30 days' notice of a price change.
• If you save a payment method, invoices are charged to it on their due date. Unpaid invoices may lead to suspension after notice.

Your responsibilities

• Keep your 911 service addresses up to date, and make sure users have read the 911 notice.
• Use the service lawfully. No unsolicited bulk calling or texting, fraud, or interference with our network.
• Keep sign-in codes and phone passwords private, and tell us promptly if you suspect misuse.

Phone numbers

You may transfer your numbers to another provider at any time; please keep your account in good standing while a transfer completes.

Cancelling

You can cancel any service with notice through the members area or by email. Service ends at the end of the billing month unless we agree otherwise.

Limits

We work to keep the service available but cannot guarantee it will be uninterrupted. To the extent permitted by law, our liability is limited to the fees you paid for the service in the three months before a claim.

Contact

support@promethyx.ca